Online Return and Refund Policy

Online Orders, Local Delivery & Refund Policy

Washington Fish Market — Paterson, New Jersey

Store Pickup & Local Delivery

We offer store pickup and local delivery within a 10-mile radius of our store address. Delivery is available only to eligible addresses within this area. Any applicable delivery fee will be shown at checkout.

Please provide a complete delivery address and a working phone number. Someone should be available to receive the order promptly.

Perishable Seafood

Because seafood is highly perishable, we do not accept returns or exchanges for a change of mind after pickup or delivery. This includes fresh, frozen, live, and prepared seafood.

This does not prevent us from addressing missing items, incorrect items, or quality problems.

Problems with Your Order

Please inspect your order when you receive it. If an item is missing, incorrect, damaged, or has a quality issue, contact us as soon as possible, preferably within 2 hours of pickup or delivery.

Call 973-684-4858 with your order number and a description of the problem. Please keep clear photos of the product and packaging to help us review your concern. Do not bring seafood back to the store unless we ask you to.

After reviewing the issue, we will arrange an appropriate resolution, which may include a replacement or a full or partial refund for the affected items. Store credit may be offered with your agreement. Approved refunds will be issued to the original payment method whenever possible.

Order Changes & Cancellations

To request a change or cancellation, call us promptly. Once cleaning, cutting, steaming, or other preparation has started, changes or cancellations may no longer be possible.

Receiving & Storing Your Order

Refrigerate or freeze seafood promptly after pickup or delivery. We may decline claims caused by improper storage or handling after receipt.

Order Cancellations & Modifications

Unclaimed Pickups